Refund Policy
Last updated: 2026-10-06 · Policy version 2026-10-01
You confirm this policy on the pricing page before paying.
1. First-purchase guarantee
If this is your first purchase, you may request a full refund within 7 days of the initial payment, provided you have generated no more than 6 cover letters (20% of the 30-letter monthly quota) in the current billing period.
2. Partial refunds
If you request a refund within 7 days of your first payment but have generated more than 6 cover letters, you will receive a pro-rated refund for the unused portion: amount paid × (Q − letters generated) ÷ Q, where Q is your plan's cover-letter quota (30 per month: 30 for the monthly plan, 90 for the quarterly plan, 180 for the half-yearly plan).
3. Statutory withdrawal right (EU/EEA/UK consumers)
If you are a consumer in the EU, EEA or UK, you have a statutory right to withdraw within 14 days of purchase. Because you requested that the service begin immediately, if you withdraw you must pay for the portion of the service already provided, calculated in proportion to the cover letters generated (each letter = 1/Q of the price paid, with Q as defined above). Nothing in this policy limits your mandatory statutory rights.
4. Renewals
The monthly plan is a subscription that renews automatically every month. Renewal payments are non-refundable. You can cancel the monthly subscription at any time; your access continues until the end of the current billing period and you will not be charged again. The quarterly and half-yearly plans are one-time purchases: they do not renew and are never charged again, so there is nothing to cancel.
5. Other cases
Duplicate charges are refunded in full. For verified service outages caused by us lasting more than 72 hours, we provide a pro-rated credit or refund.
6. Limits
The first-purchase guarantee can be used once per customer. Accounts terminated for violating our Terms are not eligible.
7. How to request
Submit a refund request through the customer portal or email juliandejob@yeah.net with your order ID. Eligible refunds are processed within 5–10 business days.
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